Lily, a senior at West Potomac High School, is preparing to start her career as a 911 call-taker after she graduates in a few weeks, according to a May 20 announcement. Her decision follows her experience in the 911 Dispatch class at West Potomac Academy during the 2024-25 school year and an internship with the Fairfax County Department of Public Safety Communications.
The story highlights how students can enter skilled professions directly from high school through specialized training programs. The availability of such opportunities provides alternative pathways for those who may not wish to attend college immediately.
Lily joined Fairfax County Public Schools (FCPS) in eighth grade after moving frequently due to her father’s U.S. Air Force career. She learned about Career and Technical Education (CTE) classes while planning her junior year schedule and chose the year-long 911 Dispatch elective, which teaches emergency telecommunications skills and includes CPR training. Students who complete this class earn Certified Emergency Telecommunicator Certification through the International Academies of Emergency Dispatch (IAED).
Her interest grew during a field trip to the Fairfax County Department of Public Safety Communications and participation in their sit-along program, where she shadowed dispatchers handling live emergency calls. Near the end of the course, Lily took part in a mass casualty simulation involving local police and fire departments as well as other partners.
Reflecting on her experience, Lily said: “Had it not been for the Academy class, I may have felt pretty overwhelmed walking into that environment. But it turned out to be a great experience, and I spent most of my summer there. That was also when I knew this was a career I wanted to pursue. I love the fast-paced work, and it is a stable profession.”
Currently serving as teaching assistant every other day alongside instructor Leonel Teller—who joked “The class wouldn’t run without her”—Lily described the academy environment as supportive: “It really has a family feel to it. There’s a crazy amount of support, and the teachers are all so invested in our careers.” She plans to apply for dispatcher jobs once she turns eighteen this summer.
The CTE program aligns with FCPS Strategic Plan Goal 5: Leading for Tomorrow’s Innovation by offering access to specialized training and work-based learning experiences.